Massey Resources

January 30, 2008

To whom it may concern:

This recommendation is in regard to Terry Massey and his programs ability to instantly affect the overall morale and efficiency of my staff in ways that I never imagined.

When first approached by Mr. Massey I was somewhat skeptical of his approach and the projected results of his program. Our company has an in-house staff of approximately ninety (90) personnel; there are an additional three hundred (300) sales and administrative staff in the field. We operate one of the Midwest’s largest private travel agencies with travel revenues exceeding $100M annually. We first ask Mr. Massey to speak with one of our Sales Offices in Phoenix. We felt the results there would be easier to quantify. Literally within hours of his seminar we were able to see an improvement in our Arizona office. Their attitude, their demeanor towards the prospective clients and a visible increase in the ‘team’ concept. It didn’t stop there; we saw increased sales, increased team building and whenever faced with a customer service issue it was handled in a manner that diametrically opposed previous actions. In short we were quite pleased and candidly, quite surprised. We didn’t think we had a problem, we thought we were on top of our game.

It was shortly thereafter that we decided (at his suggestion) to bring Mr. Massey to our Chicago area headquarters. His focus this time was with ‘non-sales’ personnel, primarily the administrative staff. Again we saw attitudes, morale, team building and a basic ‘glad to be here attitude’. This resulted in a noticeable increase in productivity. We saw certain individuals joining in, helping other employees where prior to this they would perform their duties to the accepted levels and not an inch more. Coupled with his work with the field we saw a dramatic decrease in the typical ‘blame game’. This is where the field blames the corporate personnel for shortcomings and the corporate personnel reciprocate with a finger pointed at the field. The team concept was created within days of both seminars.

Mr. Massey has now produced his seminar for all of our sales offices and at our request he has written a training manual that we use with every new employee. He created a culture where none existed before. We see his CD’s in use at our offices on a daily basis. He will be our keynote speaker at our convention this fall.

If you should have any questions regarding Mr. Massey’s ability to inspire your employees please do not hesitate to call me personally.

Regards,

Beth Valente, CEO
Direct Line 630-389-9110

…”I drive a racecar that travels a 1/4 mile in 4.5 seconds at speeds over 333 MPH….and the difference between being the best and being just another driver is measured in fractions of a second. Since working with Terry, I have been able to significantly raise my focus as well as my confidence level because in this business, to be a champion you have to believe you’re a champion. Now every race day, no matter where I am, just the process of Terry and me texting back and forth provides that little ‘extra’ on race day. He understands the process and provides the mental vehicle for me to perform, consistently, at my very best.”

Ron Capps
Driver of NAPA Auto Parts Top Fuel Funny Car
August 20, 2008

BRUCE MERRIN’S CELEBRITY SPEAKERS AND ENTERTAINMENT BUREAU

LAS VEGAS, NEVADA

“We are celebrating our 35 year anniversary and our speakers’ bureau ranks among the most elite and experienced companies worldwide. We have booked every Past President since President Ronald Reagan. I firmly believe that Terry Massey is among the premiere presenters that I have witnessed. I endorse him. He consistently receives thunderous standing ovations.”

Bruce Merrin, President